Privacy Policy

Information We Collect

We may collect personal information that you voluntarily provide when submitting an enquiry, requesting a quotation, contacting us or discussing a project.

• Your name and business or organisation name
• Mobile number, email address and preferred contact method
• Project requirements, service preferences and estimated budget
• Messages, feedback and other information shared during communication
• Logos, images, documents or business materials supplied for a project

Our website or hosting infrastructure may also receive limited technical information such as IP address, browser type, device type, referring page, visited pages and approximate access time.

How We Collect Information

Information may be collected when you:

• Submit a form on our website
• Use an enquiry, budget calculator or business assessment feature
• Contact us by phone, WhatsApp, email or another communication platform
• Request a quotation or confirm a project
• Provide content, access details or documents required for service delivery
• Visit or interact with our website

Calculator inputs may be processed in your browser to display an estimate. Unless the information is submitted through an enquiry form, it may not be sent to or retained by us.

How We Use Your Information

We may use collected information to:

• Respond to your enquiry or communication
• Understand your requirements and prepare a quotation
• Provide website development, marketing, consultation or related services
• Manage project communication, approval, payment and support
• Improve our website, services and customer experience
• Detect technical problems, misuse or security threats
• Maintain appropriate business, accounting and legal records
• Comply with applicable law or a lawful government request

We do not use submitted information for purposes that are materially unrelated to the reason it was collected without appropriate notice or permission.

Consent and Lawful Use

When you voluntarily submit personal information or contact us regarding our services, you permit us to use that information for the stated or reasonably related purpose.

Where applicable, information may also be processed to take steps at your request, perform an agreed service, meet a legal obligation, prevent fraud or protect legitimate business and security interests.

You may withdraw consent for future processing where consent is the applicable basis. Withdrawal will not affect processing already completed lawfully and may limit our ability to provide certain services.

Information Sharing

We do not sell or rent your personal information.

Information may be shared only where reasonably necessary with:

• Team members and authorised service providers involved in delivering the requested work
• Website hosting, email, cloud, communication or technical infrastructure providers
• Payment service providers when you choose to make an online payment
• Accountants, legal advisers or professional consultants where necessary
• Government authorities when disclosure is required by applicable law or lawful process

We expect service providers handling information on our behalf to use it only for the relevant service and to apply appropriate safeguards.

Third-Party Services and Links

Our website may contain links or integrations involving services such as WhatsApp, social media platforms, map services, payment providers, embedded media or external websites.

When you open or use a third-party service, that provider may collect information according to its own privacy policy, terms and technical practices. Bera Software does not control the independent privacy practices of those providers.

We recommend reviewing the applicable third-party privacy policy before submitting personal or payment information through an external platform.

Cookies and Analytics

Our website may use cookies or similar technologies required for security, basic functionality, preferences and performance measurement.

If analytics or advertising tools are enabled, they may collect information such as pages visited, approximate location, device information, interaction events and referral source. Where required, appropriate notice or consent controls will be provided.

You can manage or delete cookies using your browser settings. Blocking some necessary cookies may affect certain website functions.

Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including enquiry follow-up, project delivery, support, accounting, dispute resolution and legal compliance.

Retention periods may differ depending on the type of information, whether a business relationship was created and whether the information must be preserved under applicable law.

When information is no longer required, we may securely delete, anonymise or restrict access to it, subject to legal and legitimate record-keeping requirements.

Data Security

We use reasonable administrative, organisational and technical measures intended to protect personal information from unauthorised access, misuse, alteration, disclosure or loss.

These measures may include access restrictions, secure connections, account controls, backups and responsible handling procedures.

No website, communication channel or electronic storage method can be guaranteed to be completely secure. You should avoid sending passwords, banking credentials or other highly sensitive information through ordinary enquiry forms or messaging channels.

Your Privacy Rights

Subject to applicable law and reasonable identity verification, you may request:

• Information about personal data we hold about you
• Correction of inaccurate or incomplete information
• Deletion of eligible personal information
• Withdrawal of consent for future consent-based processing
• Clarification about how your information has been used or shared
• Review of a privacy-related concern or grievance

Certain information may be retained where required for legal compliance, payment records, dispute resolution, security or the establishment and defence of legal claims.

Children’s Privacy

Our website and business services are intended for adults and organisations. We do not knowingly request personal information directly from individuals below 18 years of age through this website.

If you believe that a child has submitted personal information without appropriate parent or guardian involvement, please contact us so that we can review and take suitable action.

Websites Created for Clients

Bera Software designs and develops websites for independent clients. The client remains responsible for determining what personal information their website collects, why it is collected and which privacy notices, permissions or compliance measures are required for their business.

A client-owned website is governed by that client’s own privacy policy. This Bera Software Privacy Policy does not automatically cover information submitted directly to a client’s website.

Where we temporarily access client website information for maintenance or technical support, we will use that access only for the authorised service.

Changes to This Policy

We may update this Privacy Policy when our website, services, technology or legal obligations change.

The revised policy will be published on this page with an updated “Last updated” date. Material changes may also be communicated through an appropriate notice where reasonably necessary.